{"id":962,"date":"2020-05-03T09:38:10","date_gmt":"2020-05-03T09:38:10","guid":{"rendered":"https:\/\/mdsonline.co.in\/blogs\/?p=962"},"modified":"2020-05-03T10:22:21","modified_gmt":"2020-05-03T10:22:21","slug":"how-to-stay-aligned-with-your-team-and-customers","status":"publish","type":"post","link":"https:\/\/mdsonline.co.in\/blogs\/how-to-stay-aligned-with-your-team-and-customers\/","title":{"rendered":"How to Stay Aligned With Your Team and Customers"},"content":{"rendered":"<p><strong>How to Stay Aligned With Your Team and Customers<\/strong><\/p>\n<p>Staying collaborated and aligned with the customers and the internal teams is important for businesses of any size. It becomes critical for businesses when their teams are distributed far and wide. Here, we will discuss 3 ways how organizations can maintain better synchronization between their teams and the customers:<\/p>\n<p><iframe loading=\"lazy\" title=\"How to Stay Aligned With Your Team and Customers\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/CB5qdO8bTZ0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<ol>\n<li><strong>Prioritize customer-centric incentives<\/strong><\/li>\n<\/ol>\n<p>Instead of focussing on short-term goals, you should put long-term and customer-centric metrics in place. This will align your sales and customer service teams better. You should give customer retention goals to your sales teams. The commission structure should be modified based on ARPU (Average Revenue per User) and CLV (Customer Lifetime Value), instead of booking volume. Another way to achieve better alignment is to empower the support team to cross-sell and upsell. These measures would ensure that it\u2019s everyone\u2019s priority to contribute towards customer retention.<\/p>\n<ol start=\"2\">\n<li><strong>Align the growth of support team with sales team<a href=\"https:\/\/mdsonline.co.in\/blogs\/wp-content\/uploads\/2020\/05\/team.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-963 alignright\" src=\"https:\/\/mdsonline.co.in\/blogs\/wp-content\/uploads\/2020\/05\/team.jpg\" alt=\"Stay Aligned \" width=\"699\" height=\"440\" srcset=\"https:\/\/mdsonline.co.in\/blogs\/wp-content\/uploads\/2020\/05\/team.jpg 723w, https:\/\/mdsonline.co.in\/blogs\/wp-content\/uploads\/2020\/05\/team-300x189.jpg 300w\" sizes=\"auto, (max-width: 699px) 100vw, 699px\" \/><\/a><\/strong><\/li>\n<\/ol>\n<p>You must provide growth to your sales and support teams on the basis of customer retention metrics, if you want to ensure better alignment between them. To achieve this, you should rely on a data-driven approach to find out parameters such as the cost to support, the cost to onboard and the Life Time Value (LTV) of every new customer. On the basis of these, you can remodel support and sales activities and put more focus on serving the customers better.<\/p>\n<ol start=\"3\">\n<li><strong>Encourage meaningful interaction between these two teams<\/strong><\/li>\n<\/ol>\n<p>Increasing the mutual understanding between the sales and support teams will help a great deal to overpower negative perceptions among themselves. Frequent and meaningful interaction can destroy existing communication barriers between teams and will also encourage them to join hands for a common goal. Some ways to achieve this include cross-team training, buddy systems and deal desks.<\/p>\n<p>The above-mentioned measures are bound to provide your customers with an enjoyable experience, in the long run.<\/p>\n<p>You may also like to read this blog post about <a title=\"Permanent Link to Business Trends You Can Take Advantage of\" href=\"https:\/\/mdsonline.co.in\/blogs\/business-trends-you-can-take-advantage-of\/\" rel=\"bookmark\">Business Trends You Can Take Advantage of<\/a><\/p>\n<p>We encourage your comments on this post.<\/p>\n<p><strong>Contact Us<\/strong>\u00a0(<a href=\"http:\/\/www.upwork.com\/ag\/mdsonline\" target=\"_blank\" rel=\"noopener noreferrer\">MDSonline<\/a>,\u00a0<a href=\"http:\/\/www.upwork.com\/ag\/mdsonline\" target=\"_blank\" rel=\"noopener noreferrer\">Mirania Data Systems<\/a>, Founded by\u00a0<a href=\"http:\/\/www.upwork.com\/fl\/navinmirania\" target=\"_blank\" rel=\"noopener noreferrer\">Navin Mirania<\/a>) for\u00a0<a href=\"http:\/\/www.upwork.com\/fl\/navinmirania\" target=\"_blank\" rel=\"noopener noreferrer\">virtual assistance services<\/a>,\u00a0<a href=\"http:\/\/www.upwork.com\/ag\/mdsonline\" target=\"_blank\" rel=\"noopener noreferrer\">virtual assisting<\/a>,\u00a0<a href=\"http:\/\/www.upwork.com\/fl\/navinmirania\" target=\"_blank\" rel=\"noopener noreferrer\">virtual assistance,<\/a> <a href=\"http:\/\/www.upwork.com\/fl\/navinmirania\" target=\"_blank\" rel=\"noopener noreferrer\"><span id=\":9n.co\" class=\"tL8wMe EMoHub\" dir=\"ltr\">customer retention<\/span><\/a>, <a href=\"http:\/\/www.upwork.com\/fl\/navinmirania\" target=\"_blank\" rel=\"noopener noreferrer\"><span id=\":aa.co\" class=\"tL8wMe EMoHub\" dir=\"ltr\">sales team<\/span><\/a>, <a href=\"http:\/\/www.upwork.com\/fl\/navinmirania\" target=\"_blank\" rel=\"noopener noreferrer\">customer support<\/a>, <a href=\"http:\/\/www.upwork.com\/fl\/navinmirania\" target=\"_blank\" rel=\"noopener noreferrer\">remote team,<\/a> <a href=\"http:\/\/www.upwork.com\/fl\/navinmirania\" target=\"_blank\" rel=\"noopener noreferrer\">customer service<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<div  class=\"oss_horizontal_share oss_title_replace\" data-share-titles=\"How to Stay Aligned With Your Team and Customers\" data-share-description=\"How to Stay Aligned With Your Team and Customers\n\nStaying collaborated and aligned with the custom\" data-share-imageurl=\"https:\/\/mdsonline.co.in\/blogs\/wp-content\/uploads\/2020\/05\/team.jpg\"  data-share-url=\"https:\/\/mdsonline.co.in\/blogs\/how-to-stay-aligned-with-your-team-and-customers\/\"><\/div>\n<p>How to Stay Aligned With Your Team and Customers Staying collaborated and aligned with the customers and the internal teams is important for businesses of any size. It becomes critical for businesses when their teams are distributed far and wide. Here, we will discuss 3 ways how organizations can maintain better synchronization between their teams<a href=\"https:\/\/mdsonline.co.in\/blogs\/how-to-stay-aligned-with-your-team-and-customers\/\">&nbsp;&nbsp;[ Read More ]<\/a><\/p>\n","protected":false},"author":1,"featured_media":963,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[135,138,66,40,24],"tags":[174,79,158,163,173],"class_list":["post-962","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-career","category-hiring-freelance","category-virtual-assistant","category-web-research","tag-customer-retention","tag-customer-service","tag-customer-support","tag-remote-team","tag-sales-team"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Stay Aligned With Your Team and Customers - MDSOnline Blogs<\/title>\n<meta name=\"description\" content=\"Staying collaborated and aligned with the customers and the internal teams is important for businesses of any size. It becomes critical for businesses.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mdsonline.co.in\/blogs\/how-to-stay-aligned-with-your-team-and-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Stay Aligned With Your Team and Customers\" \/>\n<meta property=\"og:description\" content=\"How to Stay Aligned With Your Team and Customers Staying collaborated and aligned with the customers and the internal teams is important for businesses of any size. It becomes critical for businesses when their teams are distributed far and wide. Here, we will discuss 3 ways how organizations can maintain better synchronization between their teams and the customers:\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mdsonline.co.in\/blogs\/how-to-stay-aligned-with-your-team-and-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"MDSOnline Blogs\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-03T09:38:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-03T10:22:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mdsonline.co.in\/blogs\/wp-content\/uploads\/2020\/05\/team.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"723\" \/>\n\t<meta property=\"og:image:height\" content=\"455\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"mirania\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"How to Stay Aligned With Your Team and Customers\" \/>\n<meta name=\"twitter:description\" content=\"How to Stay Aligned With Your Team and Customers Staying collaborated and aligned with the customers and the internal teams is important for businesses of any size. 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