IT outsourcing deals often fails to provide clients with standard delivery of service. Therefore, it is highly essential for IT outsourcing companies to take adequate measures for developing their outsourcing staff by providing proper training to them. Only effective training can help the staff members of an outsourcing company to deliver their service more efficiently. At the same time IT service buyers should also cooperate with the service providers to justify their business outcomes.
Various surveys conducted by experts reveal that there are very few outsourcing firms that are making official investment to provide training to their outsourcing team for developing their skills and expertise in relationship management and analytics. However, most of the firms focus only on providing training on tactical operation so that their outsourcing staff can carry out the operations smoothly. In order to satisfy their clients, outsourcing companies should invest in core competences such as continuous improvement of the outsourcing and transition management.
One of the key reasons why It outsourcing companies fail to provide their clients with standard service is that majority of the providers and their clients do not think beyond the business deal and fail to realize the importance of investing in additional skills other than operational areas. Moreover, most of the providers are unaware of the quality of service delivered by them. As long as the deliverables do not affect them financially, they take presume that they are providing clients with best service.
The outsourcing companies should follow the below mentioned tactics to improve their IT outsourcing service deals:
1. Outsourcing companies should think beyond conventional talent perspective that emphasized only on operational expertise of the staff members. Outsourcing companies should focus on developing and improving the strategic skills of their outsourcing team by delineating the job proficiency models of the employees. Some of the strategic capabilities consist of analytical skills, understanding the process transformation and influence.
2. IT service buyers should set shared goals to encourage outsourced skills so that their service can be reviewed regularly.
3. Ineffective communication also acts as the biggest barrier in outsourcing business. In order to avoid ineffective communication. IT service providers and buyers should regularly be in touch with each other via e-mail or phone to send and receive regular updates and solve all possible issues through mutual discussion.
4. Before providing your clients with outsourcing service, the outsourcing service provider should decide how he/she will address the outsourcing needs.
5. The providers should prepare an outsourcing strategy to deliver the services smoothly to the outsourcing buyers.
6. The IT service buyers should clear and accurate specification about their requirements to the outsourcing company in order to prevent troubles from cropping up in the future.
So these are some of the strategies that should be followed by IT outsourcing companies as well as IT service providers in order to eliminate outsourcing problems. These tips will not only help IT service providers to enhance the quality of their service but also help IT service buyers to obtain first-rate service from the IT outsourcing company.
Please visit mirania.elance.com
